Very late furniture but support rep was good
Our support rep Ceri has been excellent (5 stars!) but having our order pushed back again and again isn't ideal. When I placed my order back in September, part of it was supposed to be available within a week, then it was pushed back and now the entire order has been pushed back again to December with no official notification from Rove. I had to go and ask about my items myself - not very proactive communication on the part of Rove. Also, this seems like an unreasonably long delay.
In addition, we were hoping to buy more furniture with the vouchers that we received with our order but they aren't available until we actually receive the furniture so that has delayed us even further from ordering more. Ceri was helpful but it would be better not to have to deal with support. If we'd known that there would be such a delay, we probably would have looked for other options.
To be fair, we like the Rove products and that's why we keep coming back but it would be better if you were honest about timing - this run around erodes trust.
Reply from Rove Concepts
Hi Natalie,
Thank you for writing your review and we are glad to hear that Ceri was able to assist you with your order. We are currently experiencing delays due to the safeguards put into place to keep our communities and our customers safe. We do apologize for any inconvenience these delays may have caused you and we are glad to see that our concierge team was able to split your order for you so you can enjoy some of our pieces at an earlier time. We sincerely appreciate your support and as we continue to grow, we appreciate the feedback that you have shared as we are constantly looking for ways to improve our service.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team