Website & Voucher Policy
The website does not work with Safari. My sofas and stools are going to be delayed by 5 weeks and there was no proactive communication. I asked if an exception could be made to the voucher rules given the lengthy delays occurring right now and I was told "no". This doesn't make a lot of sense since my first order is custom and has been paid in full and the second order will also be custom and paid in full. So I went ahead with the order and asked if I could buy additional fabric and I still haven't received a response.
Reply from Rove Concepts
Hi Katie,
Thank you for sharing your feedback about your experience and we have since let our technology team know about your experience using our website with Safari as we are always updating our website to make shopping online a more seamless experience for our customers. In terms of our vouchers, they do automatically generate when the order ships out which is why we are unable to create one for you prior to your order shipping out. We do sincerely appreciate your patience with your orders and if you do have any questions, please do not hesitate to reach out to our concierge team at concierge@roveconcepts.com or using the live chat through our website.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team