Review of Rove Concepts


Rated 3 out of 5 stars

Never heard back from customer service…

Never heard back from customer service and waited on hold for a long time twice with no answer. Love the furniture but not super prompt

November 26, 2020
Unprompted review

Reply from Rove Concepts

Hi Jeremiah,

We are currently experiencing a higher volume of inquiries due to our sale so we appreciate your patience with speaking our concierge team. We do also recommend leaving a message as our team does respond to all voicemails within 24 hours. We are glad to see that you have since been able to get in touch with our concierge team by email and they were able to address your questions regarding your order. We do hope that you have since been able to schedule your delivery appointment and if you have any other questions, please do not hesitate to reach out.

We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.

All the best,

The Rove Concepts Team