Ehh, Poor communication
I've already written a review. I have a confirmation on my in stock order dated 11.3. A shipping company called me to set up delivery for 12.5. Still have no notification of my credit voucher that was promised with purchase. And there has been no communication since the initial sale on 11.3.
Reply from Rove Concepts
Hi Susan,
Thank you for writing your review and we are sad to hear about your experience with us. We would recommend checking your spam and promotions folders to see if you have received your voucher email. Alternatively, you can also log into your account to see if you have an activated or pending vouchers to ensure that your voucher has been sent to you. If you are still unable to see your voucher, we would recommend getting in touch with our concierge team at concierge@roveconcepts.com as they will be able more than happy to assist you with this.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team