The online concierge was there to help me from the moment I went on the site. From the point of asking for help, she was there without interruption and pointed me to all the right places, with clear and specific answers to my questions about membership, black Friday voucher, quote on the product and the delivery options, the process if I wanted swatch before deciding which finish...

I've placed an order that's in pending til I receive the swatches and can finalize for shipment.