I had multiple delays getting the items…
I had multiple delays getting the items I ordered. It was really frustrating. The Rove team was always pleasant and helpful but were not authorized to offer discounts or remove shipping costs to compensate, which was both disappointing and very different from their competitors.
Reply from Rove Concepts
Hello Chris,
We are sad to hear about your experience. We sincerely appreciate your feedback. We were experiencing unexpected delays due to the pandemic so we do sincerely appreciate your patience with your order . Due to the increased volume of orders, we have since made changes to our operations, which will make delays less common and lead time to resume back to normal. We do hope you were able to get in touch with the concierge team since to help with a resolution for your order.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team