Slower than expected service
Although I trust my items will be beautiful when they arrive the online shopping experience and information provided about delivery was not accurate and it took a long time for a customer care rep to contact me to let me know things had changed. Although I do understand the circumstances and appreciate the efforts that were made to try to expedite what could be done, turnaround time on information has been slower than I would hope for and have expected
Reply from Rove Concepts
Hi Megan,
Thank you for writing your review and we sincerely thank you for your patience with your order. As we are currently seeing a higher volume of orders as well as the time of year for carriers, we are experiencing some delays as are working hard to get to each of our customers. We are glad to see that our concierge team has since been able to assist you with splitting your order so you are able to get everything sooner and if you do require any assistance, please feel free to also use the live chat feature on our website to chat with one of our concierge agents.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team