Website issues
The website is very nice. However:
- there are issues with iPad and it doesn’t offer all the options (such as checking the wish list)
- more importantly I was being overcharged (each item price was correct but total amount was too high—didn’t match). After a few hours I tried again and it worked but it was frustrating especially since one of the items was the last one available.
Reply from Rove Concepts
Hi Stephane,
Thank you for writing your review and we do apologize for the experience you've had using our website. We have since shared this feedback with our technology team to see what changes we can make in the future so we can offer the same services on our mobile site that are currently offered on our desktop site. If you do continue to run into any issues, we would encourage to reach out to our concierge team at concierge@roveconcepts.com or use the live chat function on our website to speak to someone. We do hope that you have since been able to purchase all the pieces you had your eye on and we can't wait for you to receive them.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team