There was a miscommunication between Rove and the delivery company where I received any emails saying the delivery company would be reaching out to me with a day or two to schedule the delivery. I didn't hear from the company for over a week and reached out to them to hear Rove had not contacted them. I reached out to Rove who scheduled it immediately after. Upon delivery of the 6 chairs I ordered, one was damaged. Customer service scheduled delivery of a replacement chair right away. Customer service was prompt with their responses and very helpful. The only hiccups were the initial delay between Rove and the delivery company and the damaged item.