Not perfect experience
I have ordered a number of items from the website. Up till today, it has been very easy to navigate; however the “member discount” is confusing; the annual membership expiration date doesn’t seem to be a full year (ie I bought dec 27 but my membership expires Nov2021?!?); the estimated date on website doesn’t line up with date noted in the shopping cart/payment page. These issues negatively impacted what has been to date a fairly positive experience. I was actually intending to order a custom coffee table and ottoman however didn’t because It wasn’t clear to me when I could pick up the items separately. This is unfortunate as the product quality has been good. I hope this continues to be the case with the couch I recently ordered.
Reply from Rove Concepts
Hi Ed and Alice,
Thank you for sharing you experience with us and we appreciate the feedback you have shared with us. We would recommend getting in touch with our concierge team at concierge@roveconcepts.com to get more information about your membership expiration date as it is an annual renewing subscription. In terms of the expected dates on our website, we always ship out our products once your whole order has arrived at our warehouse, which is why the date in your cart may not match with the individual pieces when you are shopping on our website. We do hope this information is helpful and we do recommend getting in touch with our concierge team for more clarification.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team