Review of Rove Concepts


Rated 3 out of 5 stars

Missing order confirmation

I had a fine online shopping experience and ordered a couple of items I'm excited for, however, I never received an order confirmation 2 days after my purchase, nor a response when I emailed customer support.

December 29, 2020
Unprompted review

Reply from Rove Concepts

Hi Michelle,

Thank you for writing your review and we are sad to hear that you were unable to receive your confirmation email. Sometimes our emails do end up in spam folders or promotion folders so we would recommend taking a look there to ensure that you have received your confirmation email. If you still are unable to find it, we would recommend getting in touch with our concierge team via our live chat on our website as they can quickly resend the email to you or to another email to ensure that you are able to receive your confirmation. We do hope that you have since been able to receive the confirmation and please do not hesitate to get in touch.

We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.

All the best,

The Rove Concepts Team