The counter stools we ordered were exactly what we were looking for our new home. We are looking forward to receiving the items. The online ordering process was straight forward. Although the long delivery time of 14-20 weeks for a custom order will not affect us very much because our new home won't be ready for 16 weeks, this may be an issue for most people. Perhaps have more variations in stock may help. Option to pick up the items at the store in Los Angeles for no cost would be nice if possible. Also, for the extended protection, it would be good to get all the details of the coverage as a link in website. It seemed like only a few examples were provided. I wanted to know whether other things such as cushions being flattened prematurely was covered. I didn't want to call the number for more details as that would take more time and I was ordering my items at 9:30pm and the representative was probably not available at the time.