Encouraged to Leave A Review Before Order Ships
Concierge was helpful with answering questions but I’ll hold out on an actual review when my order arrives.
It seems that Rove incentivizes customers to leave a review before their product actually ships so a lot of the 5 star reviewers haven’t even received their order.
Reply from Rove Concepts
Hi Jasmine,
Thank you for writing your review and we are glad to hear that your concierge was able to answer all of your questions. We do apologize for sending this email prior to you receiving your order and we will let the appropriate teams know about the feedback that you have shared with us to see what changes we can make during the review process.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team