Website Ordering Experience
Hello,
I attempted to purchase the Ophelia Bed online on Monday 1/11/21 but the site was running incredibly slow & I couldn't even get past the "member join" portion so I wasn't able to complete an online purchase.
I called in to speak to a rep but got a recording to "try my call another time" as they were experiencing high call volumes. I then attempted the online chat and they got a rep to call me & she was able to complete my order by phone.
It was a little frustrating that it took well over an hour just to make a purchase.
Additionally, I had placed an online order for swatches on Friday Jan 1 & chatted with a rep on Monday 1/4 just to find out when I could expect the swatches so that I could see the material prior to purchase. She said that I would receive by Thurs 1/7 but they never arrived, so I had to purchase the bed without swatches because I wanted to take advantage of the 24hr Flash Sale on 1/11.
I love your products, but your website could really use some attention as it was a rather frustrating experience.
Thank you,
Kurt
Reply from Rove Concepts
Hi Kurt,
Thank you for writing your review and we are sad to hear about your experience shopping on our website. As we were experiencing some issues with our website, our website should be running as usual now. In terms of the swatches, we would recommend reaching out to our concierge team as they will be able to provide the tracking information for your swatch request! We are currently working on changes to improve the swatch request process so we sincerely appreciate your feedback about your experience. We are glad to hear that our team was able to assist you with your order and we sincerely appreciate your patience as well.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team