Review of Rove Concepts


Rated 1 out of 5 stars

I haven't received my order yet but the…

I haven't received my order yet but the shopping experience was good overall, the website is easy to navigate , the furniture is reasonably priced , I cant comment on quality yet ,but I can comment on design , it is fantastic, with respect to delivery delays , I think its more to do with the pandemic , so I will cut them some slack there.

Edit, I did not end up receiving my order, am not sure whats going on at Rove Concepts , but there is massive disconnect between their sales team and their warehouse, as it turns out they sold me a bed they dint actually have in stock and on top of that they sent me confirmation that the items were shipped when in actual case no shipment occurred , only after multiple live chats do I get told that they actially didnt have the bed that I ordered. Dispointing

January 17, 2021
Unprompted review

Reply from Rove Concepts

Hello Prosper,

Thank you for leaving your review and we sincerely appreciate your feedback. Although inventory discrepancies are really rare for us, we are sad to hear about your experience with your order. We have let our operations team know about your experience and we hope to improve situations like this from occurring in the future.

We are happy to see the concierge team was able to help with a refund for this order and refunds are processed within 5 business days. We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.

All the best,

The Rove Concepts Team