Still on the fence
I'm giving a three star rating as my experience has been hit or miss depending on which online agent I spoke to.
Yesterday I spoke to an agent who was not helpful at all. Today I spoke to Shannon who was very helpful.
Reply from Rove Concepts
Hi Claudio,
Thank you for writing your review and we appreciate your feedback when speaking to our concierge team. As we have recently onboarded some new concierge agents to help better assist with the volume of inquiries that we've been experiencing and to provide better service from end to end, we appreciate you letting us know about this and we will be sure to pass this feedback along to our concierge teams to help with training purposes as well better serve our customers.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team