Hugo Sectional
We ordered the Hugo sectional sofa for the extra wide chaise. Getting questions answered and fabric samples sent was slow, but ordering the couch was easy and delivery came on time. When the boxes arrived they were beat up and could not be salvaged, which meant that returning the sectional was no longer an option. The look of the sofa is lovely, but it is not comfortable. The seat cushions are extremely firm and we are now having to consider buying new inserts with a higher quality foam from a local supplier.
Reply from Rove Concepts
Hello Tamara,
We are sad to hear about your experience and we sincerely appreciate your feedback. Although this feedback regarding the Hugo Sectional is quite rare as this is a popular style, we are sad to hear that this piece did not meet your expectations. As we continue to grow, we are constantly looking for ways where we can improve to deliver the best service and quality products to our customers, so your feedback is important to us. We have shared this feedback with the production team to see how we can improve on this piece and our materials. We do hope you were able to get in touch with our concierge team to help with your return, as we would be happy to help.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com, by live chat or by phone and we would be happy to help.
All the best,
The Rove Concepts Team