I picked up my chair today
I picked up my chair today. One guy in the warehouse
came right away to get my order number. He left and another guy came to help. Great attitude. Let them know please.
So why 3 stars and not 5 stars?
One of the chair leg plastic protector cap is missing. The chair is uneven and will eventually scratch my wood floor. Can you mail me an identical cap please? Please let me know. I really like the chair and planning to buy 3 more to complete the order for my new dining table that's coming tomorrow. But with the missing leg cap, it seemed inconsequential not until you sit on the uneven chair and the wood floor get scratch marks. Hope you understand. Please reply. Thank you .
Reply from Rove Concepts
Hello Peter,
Thank you for writing your review. We sincerely appreciate your feedback. We are sad to hear your chair was missing hardware. We have notified the concierge team to get in touch with you regarding sending the appropriate hardware for your order. If you have any further questions or concerns, please don't hesitate to reach out to our concierge team at concierge@roveconcepts.com, by live chat or by phone, as we would be happy to help.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team