Hello Eric,

We are sad to hear about your experience and we sincerely appreciate your feedback. As we work with third party carriers, sometimes unfortunately the quality of the delivery is outside of our hands. We have shared this feedback with the carrier team to see how we can better improve on our service in the future. As we continue to grow, we are working hard to bring inhouse shipping in the future to provide our customers with a better shopping experience from end to end without having to add on any additional fees. We do hope you love your new pieces and shop with us again in the future.

We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.

All the best,

The Rove Concepts Team