Website does not allow $0 checkouts after voucher is applied
I used a voucher that was awarded in a previous purchase I made; the voucher's value is greater than the value of the item I am trying to purchase, which means the total amount payable is $0. In any online shopping website, this would not be a problem, as you have greater credits than your total cart's value. However, with Rove Concepts, the system forbids the check out process to proceed. I have to purchase additional service (shipping which I don't need) to increase the total to $80 in order for check out to succeed. There is definitely a bug in the system, or if Rove intentionally does this so that you will have to buy something.
Reply from Rove Concepts
Hello Stan,
Thank you for writing your review. we sincerely appreciate your feedback. We have shared this feedback with the technology team to see how we can fix this issue. We would recommend getting in touch with our concierge at concierge@roveconcepts.com if this situation happens again, as we would be happy to help with applying your voucher to your order. We are glad to see a concierge has been in touch with you since and were able to help with adjusting your order.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team