I have bought furniture from Rove…
I have bought furniture from Rove before and I loved the service and quality.
However, I placed my order on March 9/21 and I haven’t received an update on shipping/pick up yet. This review is dated on March 22/21.
I understand the current implications due to Covid, but an update and communication on the progress would be greatly appreciated.
I’m not a fan when companies are quick cashing on payments of the customers and falling short on their customer service.
Reply from Rove Concepts
Hello Daniela,
We are sad to hear about your experience and we sincerely appreciate your feedback. We do our best to provide our customers with updates on their orders by sending a confirmation email once their order is available for customer pick up. If you have not received your email confirmation yet, we would recommend getting in touch with our concierge at concierge@roveconcepts.com, by live chat or by phone, as we would be happy to help with your order. We have also shared this feedback with our team to see how we can better improve on our service. We are constantly looking for ways we can improve to deliver the best service and quality of products to our customers, so your feedback is important to us.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team