Great bed, delivery could be improved
Star deduction based on delivery. It was holiday season so I understand being busy, but there was broken pieces, delays, and 1/4 boxes wasn’t loaded on our 2nd delivery day attempt. I expect more when shipping is $200. The bed is gorgeous, the wood is beautiful as is the headboard. Assembly was also relatively easy.
Reply from Rove Concepts
Hello there,
We are sad to hear about your experience and we sincerely appreciate your feedback. As we work with third party carriers, sometimes unfortunately the quality of the delivery is outside of our hands. Although we do our best to package all of our pieces in protective packaging to prevent damages during transit, we are sorry to hear about your experience with your order. We have shared this feedback with the correct parties to see how we can better improve on our service and to prevent issues like this from occurring in the future. As we continue to grow, we are working hard to bring inhouse shipping in the future to provide a better shopping experience from end to end for our customers without having to add on any additional fees. We are glad to see our concierge was able to help with your order. We do hope you shop with us again.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team