Customer service is challenging
Customer service is impossible to reach.
Delays are common with order confirmations.
This is the second order I've placed in the last two weeks and when one speaks with Cust. Svce., the representatives have very little authority or ability to bring issues to their superiors.
If I were running this dept., I would have much more transparency and urgency of getting back to the customer. If someone spends $3000 and feels this way, I would be jumping on it knowing they could be a $10,000 plus account.
Reply from Rove Concepts
Hello David,
We are sad to hear about your experience and we sincerely appreciate your feedback. We have recently onboarded new concierge staff to help with the high level of inquiries we have been receiving and to provide better service for our customers. You can get in touch with our concierge at concierge@roveconcepts.com, by live chat or by phone, and we would be happy to help.
We would also love to learn more about your experience to see how we can better improve our service from end to end so please feel free to send us an email at concierge@roveconcepts.com in reference to your review so we can ensure that your feedback gets shared to the correct parties. As we continue to grow, we are always looking to improve so your feedback is important to us.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team