I had trouble checking out in my cart
I had trouble checking out in my cart. I became a member, then went to purchase my item. When I got to the check out cart it has a check box to use your address from your membership info instead of typing it in.
When I hit the check box it only auto filled my apartment number. When I tried again it put my address where my name was. I had to try 7 times and ended up typing everything in again. I almost gave up on my purchase.
Reply from Rove Concepts
Hello Dory,
We are sad to hear about your experience and we sincerely appreciate your feedback and letting us know about the issues you were experiencing while shopping with us. We have shared this feedback with out technology team since and the website checkout issues should now be resolved. If you continue to run into issues, please don't hesitate to reach out to our concierge team at concierge@roveconcepts.com, as we would be happy to help with your order.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team