Good product, disappointing wait time for earned vouchers.
The website was easy to use and I’m a returning customer who enjoys Roves product. I am disappointed though that I have to wait for my merchandise voucher until after the furniture is delivered. I am in the process of moving to a new home, and intend to use my voucher to purchase barstools. I would really like to have all of these delivered at the same time, so having to wait another 30 days past my delivery date is quite frustrating. If the incentive to shop with you is getting additional rebates in the form of merchandise vouchers, they should be made available prior, so that I can use all of my furniture at the same time.
Reply from Rove Concepts
Hello Tim,
We are sad to hear about your experience and we sincerely appreciate your feedback regarding our voucher policy. As we continue to grow, we are constantly looking for ways we can improve to deliver the best service and quality of products to our customers, so your feedback is important to us. We are working hard towards improving our policies and bring inhouse shipping in the future to provide our customers with a better shopping experience from end to end. We sincerely appreciate your patience and understanding while waiting to receive your store voucher. We can't wait for you to receive your new pieces and we do hope you love them as much as we do.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com, by live chat or by phone and we would be happy to help.
All the best,
The Rove Concepts Team