Worst experience I have ever had with a company. I spoke on the phone and live chatted with sales people. I was told that the products that I ordered were modular and would fit together to make up a 3 seat sofa with the armless piece fitting in the middle. When I received it the delivery team was extremely rude and in a huge rush. They basically did nothing and watched me unload a 200 lb sofa by myself.

When I finally got the sofa off the truck and almost injured myself I found that the Rove sales team had misinformed me and the sofa was not modular... Again, I asked multiple sales reps and copy and pasted the links to the items I ordered and again was told that these pieces would fit together to make a three seat sofa...with the armless piece fitting in the middle...

Note: I run a business that is extremely technical in nature and I was very careful to clearly articulate the questions I had and the expectations of the product.

Once I unpacked the sofa from the very damaged outer box with several holes and tears larger than 6 inches I found the sofa to have a stain on the inner arm... In addition, it was a solid 2 cushion sofa and the armless piece could not fit in between to create the desired 3 seat sofa..

I reached out to Rove via phone and they told me I would have to deal with it myself by scheduling my own freight provider and paying the return shipping even though the mistake was clearly on the Rove sales team. I then asked to speak with a supervisor and was promised a call back in 24 hrs this did not happen... Instead the supervisor emailed basically saying too bad we can't do anything for you. I then called for a 3rd time to ask to speak with a supervisor and again was told I would get a call in 24hrs again no call... I finally decided after spending more than 8 hrs chasing a refund that I was going to dispute the charge with AMX only then did a supervisor reach out to me. I explained the situation and again I was denied any help...

This is flat out the worst customer service experience I have ever had with any company in my life and especially with a product that was almost $4,000... In addition if they had helped me I was going to order the proper sofa from them as well as bar stools, night stands and several pillows etc...

Not only is this unacceptable the managers that I spoke to flat out denied that the online chats ever happened which is flat out lying and so very unprofessional.

Rove needs to reconsider how it treats its customers or Rove's reputation is going to be absolutely horrible and eventually cause your company serious issues as today's internet era is vastly dictated on customer experience and review optics.

Now I have disputed the charge I am sitting with the sofa in my small apartment and I am not able to use my living room for 2.5 months.