Wait times are very long!
The only issue I had was with getting in contact with a customer service person. I needed to call several times over the week period and the wait times were extremely long. Once I reached an agent, she was great. Also note that it would be nice if this entire process could be quicker. 20 weeks is a very long time to wait on furniture.
Reply from Rove Concepts
Hello Donita,
We are sad to hear about your experience and we sincerely appreciate your feedback. As we continue to grow, we are always looking for ways we can better improve to deliver the best service and quality of products to our customers, so your feedback is important to us. We have recently onboarded new concierge staff to help with the high level of inquiries we have been receiving and to provide better service for our customers. We have shared this feedback with our concierge team as well to see how we can better improve on our service and for training purposes. We do sincerely appreciate your patience while waiting to receive your order. We can't wait for you to receive your order and we do hope you love your new pieces as much as we do.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team