Hello Danielle,

We are sad to hear about your experience and we sincerely appreciate your feedback. We have recently onboarded new concierge staff to help with the high level of inquiries we have been receiving and to provide better service for our customers. We have shared this feedback with our concierge team as well to see how we can better improve on our service and for training purposes. To get in touch with our concierge, you can also reach them via our live chat as well. We do hope you were able to get in touch with out concierge since as we would he happy to help.

We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com, by live chat or by phone and we would be happy to help.

All the best,

The Rove Concepts Team