This is my first experience ordering from Rove Concepts, and I must say I was hesitant in ordering the Aubrey Counter Stool based on the online information and not having first-hand experience in sitting in the counter stool. However, based on their customer service, and the reviews of this counter stool, I decided to place an order. Working with Rove's customer service has been wonderful. I called and ordered swatches of 'leather' and wood, and their response was prompt in sending out the samples. When I decided to upgrade to a different 'leather', their customer service was extremely helpful and the change was so easy. I received five Aubrey stool (Trenton Taupe and Walnut) and was so surprised when the stools arrived so quickly, and they were true to color from the samples. They were packaged well and nothing was damaged. These stools are BEAUTIFUL! Sleek and stylish! I love the low back. One of the best-looking counter stools I've seen, and I have been looking for months. The counter stool is a bit narrow in the seat, and could be challenging for a very tall person, but for us, they are perfect!!