Review of Rove Concepts


Rated 3 out of 5 stars

NOAH SECTIONAL NOT IDEAL

I purchased the Noah sectional in Narwahl plush weave in Spring of 2020 at the start of the pandemic. I was not able to have it delivered all the way into my condo due to COVID restrictions. It was assembled by me. The dark thick fabric is as described but i am ALWYAS removing feathers that will pop out of the couch cushions from daily normal use. The more i use it this is bound to happen. Also, if you lay on it for a few hours the fabric leaves what looks like stretch marks and not smooth. I need to fluff up the cushions to make it look neat. Maybe its not meant to lay on for hours for for high amount of use. But its a couch and should be. If i want a pretty couch i would have bought a pretty one and never sit on it.
Also, all the cushions are too long and stick out of the front of the couch about 1.5-2 inches. It looks like they don't fit properly.
or were poorly designed. This should not be. This must be a manufacture issue. Either way you need to design these to make them fit and look like they fit.

April 23, 2021
Unprompted review

Reply from Rove Concepts

Hello Chris,

We are sad to hear about your experience and we sincerely appreciate your feedback. Although some feather loss is normal, we do recommend to flip, rotate and fluff feather and down cushions regularly to ensure even wear, increase longevity and to restore their loft. We have shared this feedback with our production team to see how we can better improve on this piece and our materials. As we continue to grow, we are always looking for ways we can better improve to deliver the best service and quality of products to our customers, so your feedback is important to us.

We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.

All the best,

The Rove Concepts Team