Second purchase went as well as the first.

Checkout and ordering was straight forward. Didn't need any concierge help. Super excited about our chairs - cannot wait for them to arrive. They are exactly what we have been looking for.

One suggestion, since it takes so long to get a custom order (up to 20 weeks) it seems like we should only be charged for half the cost up front. This is how other competing vendors do it. To pay full price and then sit for almost half a year is a little painful.