Customer Support N/A
Although the products and online ordering is amazing, they will not answer any of my calls. I like having human contact when placing large orders. I have tried the live chat but the links do not work sadly. I have sent emails as well with no replies.
Update: Since I last wrote this review I have since received two calls of follow up. I appreciate that, placed my order and can’t wait to sit on my new Dresden couch!
Reply from Rove Concepts
Hello Nikki,
We are sad to hear about your experience and we sincerely appreciate your feedback. We are always looking for ways we can better improve to deliver the best service to our customer, so your feedback is important to us. We have shared your experience with our concierge team so we can better improve on our service and for training purposes. Due to high call volume, we have recently onboarded new concierge staff to provide better service for our customers. We are glad to see our concierge has been in touch with you since to help with your order.
We again appreciate your feedback, and if you have any further questions or concerns, please don't hesitate to reach out to our concierge at concierge@roveconcepts.com, by live chat or by phone and we would be happy to help.
All the best,
The Rove Concepts Team