Hello Kar,

We are sad to hear about your experience and we sincerely appreciate your feedback. We have shared your feedback with our concierge team to see how we can better improve on our service in the future. To get in touch with our concierge, please don't hesitate to reach out at concierge@roveconcepts.com, by live chat or by phone available from 8:30am-5:30pm PST, 7 days a week. We have shared your feedback with our production team regarding the sofa covers to see how we can improve on our product offerings in the future. As we continue to grow, we are always looking for ways we can better improve to deliver the best service and quality of products to our customers, so your feedback is important to us.

We again appreciate your feedback, and if you have any further questions or concerns, please don't hesitate to reach out to our concierge at concierge@roveconcepts.com, by live chat or by phone and we would be happy to help.

All the best,

The Rove Concepts Team