The concierge team takes too long to…
The concierge team takes too long to answer emails. I waited 5 days (including 2 days from the weekend) to place my order. The shipping times are too long as well. Takes forever to get anything delivered.
Reply from Rove Concepts
Hello Carlos,
We are sad to hear about your experience and we sincerely appreciate your feedback. We have shared your feedback with our concierge team to see how we can better improve on our service and for training purposes. We have also recently onboarded new concierge agents to help with the high level of inquiries we have been receiving and to provide better customer service for our customers. You can get in touch with our concierge at concierge@roveconcepts.com, by live chat or by phone from 8:30am-5:00pm PST and we would be happy to help.
We again appreciate your feedback, and if you have any further questions or concerns, please don't hesitate to reach out to our concierge at concierge@roveconcepts.com, by live chat or by phone and we would be happy to help.
All the best,
The Rove Concepts Team