Order process was smooth but...
Order process was smooth. Unfortunately the expensive lounge chair purchased in time for a birthday was badly damaged in shipping and I refused it. It didn’t seem to much packaging to protect it and was all pretty beat up by the time it got to me. I put in for a replacement a day ago and haven’t heard back yet. A bit frustrated to say the least.
Reply from Rove Concepts
Hello Tom,
We are sad to hear about your experience and we sincerely appreciate your feedback. Although do our best to ensure that we package all of our pieces in protective packing to protect your order during transit, we are sorry to hear about your experience with your order. We have shared your feedback with our carrier and production team to see how we can better improve on our delivery service and packaging materials. We have also looked into your order and we are glad to see our concierge team has been in touch with you since and offered a resolution for your order. We can't wait for you to receive your order and we do hope you shop with us again in the future.
We again appreciate your feedback, and if you have any further questions or concerns, please don't hesitate to reach out to our concierge at concierge@roveconcepts.com, by live chat or by phone and we would be happy to help.
All the best,
The Rove Concepts Team