Rove has great stuff, but horrendous customer service
Rove has great stuff, but terrible customer service. Really, really bad. Unhelpful, can't answer questions, their chat bot / agent service is terrible. If you have a question, they often can't answer it. Problem with your merchandise? That's unfortunate because they won't be able to help you. You are probably better off not buying from Rove.
Reply from Rove Concepts
Hello Melissa,
We are sad to hear about your experience and we sincerely appreciate your feedback. We have shared your feedback with our concierge team to see how we can better improve on our service and for training purposes. We would love to learn more about your experience to see how we can better improve our service from end to end so please feel free to send us an email at concierge@roveconcepts.com in reference to your review so we can ensure that your feedback gets shared to the correct parties. As we continue to grow, we are always looking to improve so your feedback is important to us.
If you have any further questions or concerns, please don't hesitate to reach out to our concierge at concierge@roveconcepts.com, by live chat or by phone and we would be happy to help.
All the best,
The Rove Concepts Team