I’ve ordered several times from rove…
I’ve ordered several times from rove now and still in dispute with an issue I’m currently having with an order that arrived with a missing seat. Overall the product is decent but customer service can be improved. Quality control is another area where
Things can be improved as well. The chair that was sent to me was packed with no car and the box was mangled on arrival which caused damage to the chair itself. Other than the issue with that single chair everything else was fine as expected.
Reply from Rove Concepts
Hello Bill,
We are sad to hear about your experience and we sincerely appreciate your feedback. Although we do our best to ensure that all of our pieces are packaged in protective packaging during transit, we are sorry to hear about your experience with your order. We have shared your feedback with our production team and concierge team to see how we can better improve on our service from end to end. As we continue to grow, we are always looking for ways that we can better improve, so your feedback is important to us. We are glad to see our concierge has been in touch with you since to help with a resolution for your order. We do hope that you shop with us again in the future.
We again sincerely appreciate your feedback and if you have any further questions or concerns, please don't hesitate to reach out to our concierge at concierge@roveconcepts.com, by live chat or by phone and we would be happy to help.
All the best,
The Rove Concepts Team