Ordering was pretty straightforward. Unless you are ordering something small the annual membership cost is worth the savings. I ordered something that was in stock so I wasn’t waiting too long for them to ship it out. Prices are fairly reasonable for the quality of the products. I wish they offered more options for delivery in Canada such as white glove or room of choice. Outside packaging was a bit damaged upon arrival but it was well packed so there wasn’t any visible damage to the item inside.