Review
We were happy with the product that we purchased. The only feedback I have is that response times for my inquiries were slow (average response time was 6-7 days per email response).
Reply from Rove Concepts
Hello Jonathan,
Thank you for writing your review and we sincerely appreciate your feedback. We have shared this feedback with our concierge team to see how we can better improve on our service and response times in the future. We have recently onboarded new concierge agents to help with the high level of inquiries we have been receiving and to provide better service for our customers. We are glad to hear that you are loving your new pieces and we do hope you shop with us again in the future.
We again sincerely appreciate your feedback and if you have any further questions or concerns, please don't hesitate to reach out to our concierge at concierge@roveconcepts.com, by live chat or by phone and we would be happy to help.
All the best,
The Rove Concepts Team