Review of Rove Concepts


Rated 4 out of 5 stars

Loved the furniture but delivery could have been better

Loved the table that I purchased! It's perfect. I gave 4 vs. 5 stars due to the tedious delivery and fulfillment process. The 3rd party delivery / warehouse was not responsive at all when I tried to cancel the order initially, and the Rove Concepts customer service team couldn't get a hold of the warehouse team. Though clearly overstaffed during the height of COVID, Alfred from the Rove Concepts customer service team was spectacular and was super responsive to all my annoying emails and even gave me his direct number to touch base. I ended up keeping the table and yes, it was worth the 3 month wait!

July 30, 2021
Unprompted review