Love the the Norman Counter stool. Delivery was great, although one chair was damage. I was very worried because I thought I would share the same experience as another reviewer, but I did not. Side note - You have three days to get this complete, even if you plan on storing them, you should check them first. Anyway, I took the pictures of the defective stool along with the box that it was shipped in and attached to my claim on a Wednesday. I received a response back on the next day, Thursday and my stool was mailed to me on Friday. I am writing this review 6 days from the initial claim day and I have received an email that I should receive my replacement stool tomorrow. So I am pretty pleased with the turn around time. I am planning to purchase the Milo couch. I hope everything goes as well as this transaction, minus the defects.