Website is easy to navigate and does a good job of explaining the item in detail. The ability to see uploads from other buyers helps to envision it in your home. Check out process was a little clunky; as far as I can tell, the quantity on an item inadvertently doubled, and there was no way that I could find to edit the cart once starting the check out process. It would have been worse if I did not notice the increase in quantity. The only way I was able to find to edit the cart was to back out, at which point my enrollment and protection plan was automatically removed from the cart, which I also hardly caught. Again, had I not noticed, I would have paid more for each item - I would not have gotten the membership discount - and I would have been out of luck if my furniture got damaged. I did have some trouble with customer service through the live chat system to sort out the kinks from my order, but was eventually taken care of by a very helpful representative. I would easily purchase from this website again, assuming the quality of furniture meets expectations - I have not received any furniture by the time of this review - but definitely feel more confident now that I have experience with the process, which I do no think prior experience should be necessary for a seamless shopping experience.