I am a fan of Rove - the products are high end, lovely. Very happy with the design and fabrication. Customer service is a little challenging as the customer service number no longer get's you customer service and the live chat is often not working. I think Rove puts their time and money into the products, not into the soft skills. And they give you 10% of each order in a voucher which is a great loyalty program. You just have to overcome the lack of customer service. Also, if you buy a big item and you don't like it, it's up to you to hire a shipper and get it back to them.