Rover.com | Pet Sitting Reviews 33,316

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided by the sitters, who are often described as caring, responsible, and professional, ensuring pets are well looked after and owners receive regular updates and photos. The platform is highly regarded for its organization and ease of use, making it simple to find and book sitters, and to communicate effectively through the app. Many people appreciate the ability to read detailed profiles and reviews, which helps them choose the perfect caregiver for their pets. However, some people mentioned that the experience can vary significantly depending on the individual sitter, with occasional issues regarding cleaning or adherence to specific instructions. A few other people also felt that the company did not always prioritize the well-being of pets and expressed concerns about the vetting process for sitters, leading to questions about the suitability of some caregivers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, excellent care, and great... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and a willingness to use... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the app and website easy to... See more

Application

Consumers find the app to be positive, highlighting its ease of use for communication and booking various... See more

Website

Reviewers highlight ambiguous aspects of the website, with many customers finding the platform easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Rover several time for pet sitting services. Experience can vary depending on the sitter, but I haven't had a bad experience using Rover. Once you find a good pet sitter that meets your... See more

Rated 5 out of 5 stars

Rover provides dog sitters who provide excellent services for the dogs they care for. They provide walks, potty and pee breaks, food and treats as well as opportunities for the dogs to play. Supervisi... See more

Rated 5 out of 5 stars

Getting to read about the sitters, then meeting them before having them care for your pet is so important. Rover is very well organized- the communication between the sitter and pet owners goes throug... See more

Rated 5 out of 5 stars

Rover's website is very easy to use, even for the "tech-challenged" (like me). My cat sitter Jennifer D is very personable, very caring, very concerned & just wonderful to work with. I felt very com... See more


Company details

  1. #3 of 6 best companies in Pet Sitter
  2. #2 of 3 best companies in Dog Walker
  3. #2 of 4 best companies in Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Large number of Pet Sitters to choice…

Large number of Pet Sitters to choice from. In depth description of each sitter and what your pet can expect to experience at the sitters homes, I.e. not allowed on furniture, number of pets living in the home.

Payment is paid thru the app which you know in advance.

June 10, 2026
Rated 5 out of 5 stars

Bridget was perfect

Bridget was perfect. Was cross-country and felt so comfortable knowing she was caring for my 2 golden retrievers. Pictures and communication was constant.

June 10, 2026
Rated 1 out of 5 stars
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi, thanks for your feedback on our app. We’re always looking to improve Rover and appreciate your input. If you need any assistance, don’t hesitate to call Rover Support at 888-453-7889. We’re here to help. -Lexie

Rated 5 out of 5 stars

I was able to find a trustworthy place…

I was able to find a trustworthy place for my 3 dogs to stay that wasn’t too far from my home and for a reasonable price. I paid through the app so I didn’t get scammed, because there’s a lot of scammers out there that will do and say anything to get your money.

June 10, 2026
Rated 5 out of 5 stars

I just started giving my cat daily…

I just started giving my cat daily medication so did not think about it when we were traveling out of town. I found someone last minute who did a wonderful job giving my cat meds.

June 10, 2026
Rated 5 out of 5 stars

Jorge and Osvaldo

Jorge and Osvaldo. Was the most outstanding experience Tiffany ever had. Leaving my dog for a weekend trip is never easy, but I felt completely at ease knowing she was in such caring hands. I received updates, photos, and plenty of reassurance that she was happy and well cared for. When I picked her up, she was relaxed, content, and clearly treated like family. I highly recommend this sitter to anyone looking for someone trustworthy, attentive, and genuinely loving toward animals. We will definitely be booking again.

June 10, 2026
Rated 5 out of 5 stars

My first time using Rover

Used Rover for the first time for a short trip last weekend. My cat sitter was easy to get ahold of and she came for a meet and greet. Dee did everything I asked. I will definitely use her again.

June 10, 2026
Rated 5 out of 5 stars

Rover has been a wonderful experience…

Rover has been a wonderful experience for our family. Our dog has met his bestie, and he has been treated like a prince everywhere he’s stayed. We’ve had 4 different caretakers—3 of them multiple times— and all have been fantastic. This service has been a lifesaver!

June 10, 2026
Rated 5 out of 5 stars

Ronda was amazing

Ronda was amazing! She went above and beyond caring for our four-legged son, Benny. After the recent passing of our longtime dog sitter, we were looking for someone we could trust, and we couldn’t have found a better person. She sent daily updates and photos, making sure Benny was happy, comfortable, and well cared for while we were away. Knowing he was in such good hands gave us complete peace of mind. We are so grateful to have found Ronda and highly recommend her to anyone looking for a caring, trustworthy, and dependable pet sitter!

June 10, 2026
Rated 2 out of 5 stars

Disappointed

Not sure how well they do background checks, but all 6 that I did meet and greets with... weren't worth the money they request. Do better Rover...

June 10, 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. If you need help with your sitter search, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lexie

Rated 5 out of 5 stars

Rover.com provides reliable safe care…

Rover.com provides reliable safe care services for your fur babies. Plenty of caregivers available & enthusiastic to provide care. I felt safe leaving my dog because Rover screens caregivers & provides a guarantee of good care. Thank you for reliable experienced care giving.

June 3, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look