Rowlands Pharmacy Reviews 

881
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 251 reviews, reviewers had a great experience with this company. People frequently mention that the friendly pharmacy staff are extremely polite, welcoming, and always ready to provide genuinely helpful advice regarding various medical queries. Customers also deeply appreciate the efficient and reliable home delivery service, which regularly brings essential prescription medications safely right to their front doors. However, some reviewers were not happy with long queues, crowded branches, and unexpected delays when trying to collect or receive their prescribed treatments locally. A few consumers also noted ongoing difficulties in successfully reaching the local team by phone and occasionally experiencing unhelpful or dismissive service responses.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that team members are friendly,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently polite, professional, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as some consumers highlight extremely helpful,... See more

Delivery service

People report ambiguous experiences with delivery service, noting that orders usually arrive swiftly and... See more

Order

Customers consistently note mixed experiences with order processes, as many reviewers praise the easy-to-use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I could not get prescription needed as I am 64 years old but could get an useful advice of a pharmasist Mr. Tui and rear medicine prescribed by my GP. Pharmacy staff were polite, clear explained the p... See more

Company replied

Rated 5 out of 5 stars

I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... See more

Company replied

Rated 5 out of 5 stars

I am so happy with Rowlands Pharmacy in Stevenston! The staff there are always extremely polite, friendly, and helpful. Even though English is not our first (or even second) language, they always list... See more

Company replied

Rated 5 out of 5 stars

Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service. The enti... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities


Contact info

4.2

Great

TrustScore 4 out of 5

881 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(881)

314 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn’t Be Easier

The simplest, most efficient way to order repeat prescription medication. Just three or four clicks on the app and it’s done! Very reliable service.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

I will completely honest

I will completely honest , when I lf first changed from hey pharmacy the order to delivery was long . That has improved massively ! I will and can recommend Rowlands pharmacy

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very reliable

I have used Rowlands for a number of years. They are always reliable and deal with orders promptly, with delivery when promised.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to Order and get Prescriptions…

Easy to Order and get Prescriptions Delivered
I get an email reminder to re order my prescription, and then using the app it's so easy to re order the repeat prescription. Delivered within a week with email updates on the progress. Very happy with the service.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service

I’m very happy with the service I’ve received from Rowlands Pharmacy. I appreciate the team’s help and care, and would happily recommend them. Thank you for the excellent service.

October 15, 2026
Unprompted review

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