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Rowlands Pharmacy Reviews 

900
•
TrustScore 4 out of 5

4.2

Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 251 reviews, reviewers had a great experience with this company. People frequently mention that the friendly pharmacy staff are extremely polite, welcoming, and always ready to provide genuinely helpful advice regarding various medical queries. Customers also deeply appreciate the efficient and reliable home delivery service, which regularly brings essential prescription medications safely right to their front doors. However, some reviewers were not happy with long queues, crowded branches, and unexpected delays when trying to collect or receive their prescribed treatments locally. A few consumers also noted ongoing difficulties in successfully reaching the local team by phone and occasionally experiencing unhelpful or dismissive service responses.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that team members are friendly,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently polite, professional, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as some consumers highlight extremely helpful,... See more

Delivery service

People report ambiguous experiences with delivery service, noting that orders usually arrive swiftly and... See more

Order

Customers consistently note mixed experiences with order processes, as many reviewers praise the easy-to-use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I could not get prescription needed as I am 64 years old but could get an useful advice of a pharmasist Mr. Tui and rear medicine prescribed by my GP. Pharmacy staff were polite, clear explained the p... See more

Company replied

Rated 5 out of 5 stars

I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... See more

Company replied

Rated 5 out of 5 stars

I am so happy with Rowlands Pharmacy in Stevenston! The staff there are always extremely polite, friendly, and helpful. Even though English is not our first (or even second) language, they always list... See more

Company replied

Rated 5 out of 5 stars

Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service. The enti... See more

Company replied

Company details

  1. Pharmacy

Written by the company

Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities

Contact info

4.2

Great

TrustScore 4 out of 5

900 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(900)

335 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Perfect

Every order I have placed has been dealt with quickly and efficiently. Excellent service

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

easy to order

It is so easy to order my repeat prescription, within a couple of days they are delivered.
Very pleased and very satisfied.
Thank you.

October 17, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, convenient and quick. Provides good information on progress and any issues

October 16, 2026
Unprompted review
Rated 2 out of 5 stars

Went into Duluch Dunfermline branch for…

Went into Duluch Dunfermline branch for a consultation about a health problem. Pedro the pharmacist gave me a consultation on the shop floor in front of all instead of taking me into the private room available was not interested in my problem telling me to go to a doctor and he can’t deal with it because the prescriber was not in it was a urine infection I had and could not help me the lady before me to had her consultation in the middle of the shop. He even refused to take her to the private room. Very very rude person and not much knowledge. Would never return to this pharmacy although can’t fault the staff at the front they are friendly and nice

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I get a reminder to order my medication. I order what I need and then I get a message at every stage, when my order is sent to my GP, when it's being prepared and when it's on the way.

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient service

Fast, simple and saves the queue at the Pharmacy

October 16, 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good morning,

Thank you for taking the time to share your feedback, I will ensure that this is shared with the pharmacy team

Kind regards

Chelsea

Rated 5 out of 5 stars

Very efficient service

October 3, 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good morning,

Thank you for taking the time to share your feedback, I will ensure that this is shared with the pharmacy team

Kind regards

Chelsea

Rated 5 out of 5 stars

Have used mulriple times with no issues…

Have used mulriple times with no issues so far.

October 16, 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good morning,

Thank you for taking the time to share your feedback, I will ensure that this is shared with the pharmacy team

Kind regards

Chelsea

Rated 5 out of 5 stars

Very helpful and speedy with my order

Very helpful and speedy with my order

October 6, 2026
Unprompted review
Rowlands Pharmacy logo

Reply from Rowlands Pharmacy

Good morning,

Thank you for taking the time to share your feedback, I will ensure that this is shared with the pharmacy team

Kind regards

Chelsea

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