I could not get prescription needed as I am 64 years old but could get an useful advice of a pharmasist Mr. Tui and rear medicine prescribed by my GP. Pharmacy staff were polite, clear explained the p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... See more
Company replied
I am so happy with Rowlands Pharmacy in Stevenston! The staff there are always extremely polite, friendly, and helpful. Even though English is not our first (or even second) language, they always list... See more
Company replied
Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service. The enti... See more
Company replied
Company details
Written by the company
Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities
Contact info
Rivington Road, WA7 3DJ, Runcorn, United Kingdom
- 01928 750 548
- patientexperience@rowlandspharmacy.co.uk
- www.rowlandspharmacy.co.uk
4.2
Great
905 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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A very easy to use ordering system
A very easy to use ordering system, via the NHS app. Efficient delivery. Thank you
September 6, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Rowlands "Hey Pharmacist" dispensing service
I have found the Hey Pharmacist service to be smooth and reliable. I find it quite quick and I am kept up to date with emails at each stage.
October 18, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
I receive my orders complete and on…
I receive my orders complete and on time.
Have been given advice when needed.
They don't use unnecessary packaging and the medication is in good order.
October 18, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Excellent customer service
Excellent customer service, the staff are exceptionally helpful and pleasant and always go out of their way to help with any queries or issues. Thank you
October 13, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Perfect
Every order I have placed has been dealt with quickly and efficiently. Excellent service
August 17, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
easy to order
It is so easy to order my repeat prescription, within a couple of days they are delivered.
Very pleased and very satisfied.
Thank you.
October 17, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Easy to use
Easy to use, convenient and quick. Provides good information on progress and any issues
October 16, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Excellent home delivery from Rowlands
October 16, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Went into Duluch Dunfermline branch for…
Went into Duluch Dunfermline branch for a consultation about a health problem. Pedro the pharmacist gave me a consultation on the shop floor in front of all instead of taking me into the private room available was not interested in my problem telling me to go to a doctor and he can’t deal with it because the prescriber was not in it was a urine infection I had and could not help me the lady before me to had her consultation in the middle of the shop. He even refused to take her to the private room. Very very rude person and not much knowledge. Would never return to this pharmacy although can’t fault the staff at the front they are friendly and nice
October 12, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning Demi,
Thank you for taking the time to share your concerns regarding the service provided by our Duloch Park Pharmacy. In order for these concerns to be investigated in full and bespoke outcome to be provided please contact our Patient Experience Team on patientexperience@rowlandspharmacy.co.uk providing details of your visit and quoting Trustpilot
Kind regards
Chelsea
Six years of reliable and excellent…
Six years of reliable and excellent service. Highly recommended!
October 16, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Always delivers my prescription on time…
Always delivers my prescription on time and in good condition- Never fails. Great service which makes my life a lot easier
October 10, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Never have any issues with ordering
Never have any issues with ordering
October 16, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Rowlands & my DRs have been quick off…
Rowlands & my DRs have been quick off the mark to get the order signed & ready to dispatch.
September 30, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Ordering is simple delivery is prompt…
Ordering is simple delivery is prompt and everything always exactly as ordered what’s not to love ❤️
October 16, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Excellent service
I get a reminder to order my medication. I order what I need and then I get a message at every stage, when my order is sent to my GP, when it's being prepared and when it's on the way.
October 2, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Reliable
I’ve been ordering my prescriptions for quite a while. A very efficient service.
October 16, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, i will ensure that this is shared with the Pharmacy Team
Kind Regards
Chelsea
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, I will ensure that this is shared with the pharmacy team
Kind regards
Chelsea
My medication always arrives on time
October 16, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good morning,
Thank you for taking the time to share your feedback, I will ensure that this is shared with the pharmacy team
Kind regards
Chelsea
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