Sandersons London Reviews 

62
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Regi, Val and Ines have been really helpful from start to finish. They were responsive on the email or phone, polite and professional at all times. I have found the stay at this property (renting) eas... See more

Rated 5 out of 5 stars

We have been with them for quite some time, and we are very happy with their service. We especially appreciate how quickly and efficiently they handle any issues, whether it’s a plumbing problem or... See more

Company replied

Rated 5 out of 5 stars

Regi has been an amazing property manager. When we moved in, there were a few issues with the flat, and she handled everything immediately - organising fixes and keeping us updated throughout. She’s r... See more

Rated 5 out of 5 stars

I had such a great experience with Sandersons, and I’d like to acknowledge Jack, Romana and Ines. They were fantastic to work with, they communicated really well during the application process, and... See more

Company details

  1. Real Estate Agency

Written by the company

Sandersons is a leading estate agency network with a team of seasoned professionals specializing in prime London locations, including Notting Hill, Holland Park, Kensington, Bayswater, South Kensington, North Kensington, Knightsbridge and Belgravia. Renowned for their expertise in both lettings and sales, Sandersons delivers an unmatched level of service in some of London's most prestigious areas.


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4.7

Excellent

TrustScore 4.5 out of 5

62 reviews

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4.7

All reviews

(62)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Regi

Regi, Val and Ines have been really helpful from start to finish. They were responsive on the email or phone, polite and professional at all times. I have found the stay at this property (renting) easy because of their great service. Thank you!

August 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

We have been with them for quite some time, and we are very happy with their service. We especially appreciate how quickly and efficiently they handle any issues, whether it’s a plumbing problem or any other type of repair. They always respond promptly, coordinate the necessary work effectively, and make sure everything is resolved as quickly as possible.

Their professionalism and reliability give us great peace of mind, which is why we continue to with them. We highly recommend it.

July 15, 2026
Unprompted review
Sandersons London logo

Reply from Sandersons London

Thank you very much for your lovely review.

We're pleased to hear that you've been happy with the service you've received from our team. Your feedback is greatly appreciated, and we're glad we've been able to assist you promptly whenever issues have arisen.

Rated 5 out of 5 stars

Fantastic experience with Sandersons

I had such a great experience with Sandersons, and I’d like to acknowledge Jack, Romana and Ines. They were fantastic to work with, they communicated really well during the application process, and supported when some paperwork on my end needed to be amended. They really leaned in, and were proactive on all fronts - I couldn’t be more grateful!

I’d highly recommend Sandersons and the team.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and Professional

We hadn't previously worked with Sandersons, but they recently helped us to secure a tenant for our flat in W11. Our experience was very positive - we found them to be efficient, professional and helpful in every way - would not hesitate to recommend to other landlords.

April 18, 2026
Unprompted review
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Rated 5 out of 5 stars

I really like Sandersons because they…

I really like Sandersons because they are so responsive, they never patronize and they are genuinely nice people. I have worked particularly with Regi who is all of the above and Charlotte. I trust them which is kind of rare these days. I live out of the UK so I am in their hands. Regi and Charlotte both go the extra mile and I very much appreciate that.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sanderson

Excellent service from the lettings and management team, particularly from Ines, Romana and Thomas. They were highly efficient in organising viewings and keeping me informed during the follow-up process. All was smooth, professional, and well-managed from start to finish!

March 24, 2026
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Rated 5 out of 5 stars

We had a wonderful experience..Tom Wright is your man!

We had a wonderful experience with sandersons in particular because of Tom Wright’s excellent service to us as we were searching for a flat. He was personable, gracious, knowledgeable, and quick to communicate and thorough in attending to our requests. He made the whole experience enjoyable.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

International Relocation Experts!

Romana and Michelle were fantastic in my flat search. I moved here from the US and they were able to clearly guide me through the London letting process and helped me find the perfect residence. Would highly recommend the Sanderson's team.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The team who achieved our letting were very professional, helpful and quick to respond to us as matters progressed

March 3, 2026
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Rated 5 out of 5 stars

Ines and Regi are fabulous

Ines and Regi are fabulous, take care of everything while we are out of the country. They’ve managed to stay on top of everything and communicate quickly and effectively.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with this company

I am very happy with this company. Their staff are very professional and provide great customer service. They are always very prompt to resolve our queries and solve our problems in a timely manner.

February 16, 2026
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Rated 1 out of 5 stars

Avoid avoid at any cost , you be warned

Cannot recommended this agency ,I was looking to move to a new flat , they offered me a view , we agreed to a moving date , has my notice was already given to my current landlord.They failed to confirm a moving date to the new flat, so I emailed , 3 day before my current notice ended to tell them , I don’t need they service has need a new place in 3 days otherwise will be homeless.
This situation was so stressful has you can imagine. Last minute I found a new place, however, they still haven’t refund me the money I give to them. Bank transfer this day doesn’t take forever to be transfer.
Avoid this Sanderson Agency . You have been warned.

January 29, 2026
Unprompted review
Sandersons London logo

Reply from Sandersons London

Dear Linn,

Thank you for your review.

I understand that your comments relate to the room rental process. I have discussed your concerns with my colleague, Aleesha, who has confirmed that your move-in date had been agreed upon, as you also mentioned in your review (“we agreed to a moving date”).

I understand that there were delays with your references, and you subsequently decided not to proceed with the rental. I can also confirm that our accounts team processed the refund of your deposit yesterday.

We are sorry that the tenancy did not move forward as planned, and we wish you all the best. Should you wish to discuss this matter further, please feel free to email me directly.

Best,
Romana, Director

Rated 5 out of 5 stars

Professional and flexible

Communication between Sandersons,Tenant and Landlord smooth, proactive and timely.
Sandersons willingness to work with Landlord rather than just with tenant is welcome and allows for a shared / effective understanding between all parties. Solutions to problems therefore have had better outcomes.
Financial information, deposits, statements etc have also been presented to me clearly and in time.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Above and Beyond from Start to Finish

Romana and Ines were absolutely fantastic in helping us secure the perfect short-term let. From start to finish, they worked incredibly hard, on our behalf and made what could have been a stressful process feel smooth and well managed.

They kept us informed at every stage, were always responsive, and brought such a warm, friendly energy to every interaction. We genuinely felt that they had our best interests at heart the entire time, which made a huge difference.

We’re so grateful for their care, professionalism, and dedication, and wouldn’t hesitate to recommend them to anyone looking for thoughtful, reliable agents.

January 30, 2026
Unprompted review

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