NO BACKPACK FOR THE FIRST DAY OF SCHOOL
More than a week after I placed my order, there was still no sign that it was being processed. I was told by Customer Service that they *hoped* it would be fulfilled by the end of that week, and there was no telling how long shipping might take.
I asked to cancel the order, because my son was starting school and their delay meant he would not have it in time, so I would have to buy something locally.
Suddenly, it had magically been handed over to the carrier and could no longer be canceled. 🙄
I was told I could digitally refuse delivery, which was a lie. The carrier said no such service was offered.
Since I was not home when the package finally arrived to refuse delivery in person, now I have to pay even more for my own return shipping because I live in Austria. (Return shipping is only offered for free to customers in Germany and Switzerland, for some reason.)
Overpriced, crap fulfillment, terrible customer service. Save the environment and buy one secondhand for a fraction of the retail price!