I should’ve known better than to order polyester, but the garment doesn’t breathe. Unfortunately, I’m also too conscientious to return-ship something across the planet for less than $100 back, so I’m... See more
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My order was broken into 2 parts. I only received the one part of the order from oversea. Tried in vain several times to make contact. Still have not received the second part of order and the tracker... See more
Company replied
Shipping was fast, and the jeans I got are great, probably some of the best I have had recently. They don’t fit too tight or loose, but instead have a perfect “snug” fit and feel that I haven't really... See more
Merchandise arrived at the store promptly. Notification was sent to me timely. Articles I purchased are made of good quality material . Going to the store is a bit of trip for me: average of 1 and... See more
Company details
Written by the company
Welcome to SAYKI. Drawing on nearly a century of experience in the fashion industry, our design philosophy aims to elevate a timeless elegance with modern silhouettes. Although we launched our first US flagship store on Madison Avenue in New York City in 2016, our roots run much deeper. Dating back to 1924, SAYKI represents a third generation of dedication to the art of tailoring and retail. We continue to grow by adhering to our traditional values while embracing innovation. At SAYKI, we specialize in combining the finest quality fabrics with clean, classic cuts to deliver long lasting pieces. Our mission is to deliver "Accessible Elegance" to the modern man. Whether you are looking for a sharp suit, a tuxedo for a special occasion, or smart casual wear, we put our customers' benefit at the center of everything we do. We are also committed to doing our part for the planet. Our smart and eco-friendly design approach emphasizes sustainability. We actively reduce our environmental footprint by incorporating recycled fabrics into our product groups, such as suits, jackets, and coats. From sourcing materials to our manufacturing processes, SAYKI is committed to ensuring that our products are made responsibly. Today, we are proud to serve you through our online platform and our eight physical stores across the USA. You can find us at prestigious locations including Madison Avenue and Woodbury Common in New York, Garden State Plaza in New Jersey, Fashion Outlets of Chicago, and other premium locations in Maryland, Massachusetts, and Virginia. We value your honest feedback here on Trustpilot. Your reviews help us maintain our high standards and ensure we continue to provide the excellence you deserve.
Free Returns & Easy Exchanges
15-day returns on eligible items
Shop with confidence. Return unworn items within 15 days with original tags for a refund or exchange. Final sale items are non-returnable.
Contact info
United States
- info@sayki.com
- sayki.com
3.6
Average
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 48 hours
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Reply from SAYKI
Hi Steven,
Thank you for taking the time to share your feedback, and we’re sorry your experience didn’t meet expectations.
We take every concern seriously, so we asked our warehouse team to review your order. Their check confirmed that the item shipped matches the product, size, and color on your order. That said, we understand it may not have been what you expected, and we’d like to make this right.
You can start a return in two easy ways:
Log in at account.sayki.com, open your order details, and select “Request Return.”
Or email us at info@sayki.com, and our customer service team will send you a prepaid return label.
We’d love the chance to help you find the right piece.
Warm regards,
The SAYKI Team
Reply from SAYKI
Hi there,
Thank you for taking the time to share this, and we're truly sorry for the disappointment. You're right that the shirts you received did not match the color shown on the product page. To be transparent with you: a recent production run was made at a different facility, and the color came out differently than the shade pictured on our site. We're already working to correct this on our end.
We'd like to make it right. Please email us at info@sayki.com or start a return from your account at https://account.sayki.com/orders, and we'll send you a pre-paid return label at no cost to you. We're happy to process a full refund, and if you'd prefer store credit instead, we can arrange that as well.
We appreciate you bringing this to our attention and giving us the chance to fix it.
Warm regards,
The SAYKI Team
Poor Customer Service and Management
I visited Sayki Men's clothing store in Leesburg, VA premium outlet in the Labor Day last year and purchased few pants and suite and I left them for alteration. When I came to pick them up, I found a different manager who changed my selections. When I asked the manager from whom I made the purchase, they told me he left. They said that was my selection and cannot be returned because already customized but the customization was wrong. Then When I tried the pants some of them do not even zip and I showed them to the new manager and I explained to him that these are not mine the measure, the style and the color. The manager has no clue about customer relationship experience. I complained to the headquarters, but I found that they have management experience, and they told me to send a message asking me to talk to the store manager whom I complained about. I believe the response was written by the same manager who always comes from the headquarters to fill in for those manager who suddenly leave. One problem with this store is that they have a new manager every month, people do not stay because of poor management at the top. So, you will never find the manager from whom you made the purchase or to whom you previously talked. I wasted a lot of time going to this store trying to fix the problem, finally I had to take two of the pants one is not cuffed and the other one is totally different size. Although I paid for the alteration, so also lost that money because they said to me the return period is over. However, I argued that alteration has nothing to do with the period since you did not make the alteration. Anyways, the pants that I initially took from them simply torn as they are bad quality. I do not recommend this store at all.
June 10, 2026
Unprompted review
Great suits and sport coats
Great suits and sport coats. Exceptional service by Bab Aygun.
June 20, 2026
Unprompted review
High quality and fair price.
June 8, 2026
My order was broken into 2 parts
My order was broken into 2 parts. I only received the one part of the order from oversea. Tried in vain several times to make contact. Still have not received the second part of order and the tracker provided is not updating. 3 weeks ago, the delivery company stated that "label was created". No update since. Shipping and delivery from Turkey was faster than inside the US. Go figured. Very disappointing transaction.
May 25, 2026
Reply from SAYKI
Dear Ismael,
Thank you for taking the time to share this, and we're sorry for the experience. You're right on every point, and we won't make excuses.
Your order was split into two shipments. The first arrived, but the second was never actually shipped due to a fulfillment error on our end, which is why the tracking never moved past "label created." On top of that, we failed to respond to your message from May 31, and that silence made a frustrating situation worse. That's not the standard we hold ourselves to.
We've issued a full refund for the item you never received. If you'd prefer to have the item reshipped instead, we'll gladly arrange that and cover the shipping. Either way, the choice is yours.
If there's anything else we can make right, please reach us directly at info@sayki.com and we'll respond personally and promptly this time.
We appreciate your patience and the honest feedback, and we hope to earn back your trust.
Warm regards,
The SAYKI Team
Polyester does not breathe
I should’ve known better than to order polyester, but the garment doesn’t breathe. Unfortunately, I’m also too conscientious to return-ship something across the planet for less than $100 back, so I’m stuck with it. Fit is boxier than I’d expected, but quality seems decent apart from the poor material itself. If I don’t donate this jacket, it will at least serve as a reminder not to order cheap, fast fashion from Sayki again!
May 26, 2026
Great customer service
Great customer service. Beautiful products! Nice quality. Will be placing another order again soon!
May 11, 2026
Jeans were not slim fit as advertised
Jeans were not slim fit as advertised. The were looser then advertised
May 8, 2026
Reply from SAYKI
Hi there, we appreciate you sharing this, and we're sorry the fit missed the mark. We want to make this right, but we haven't received a return request or email from you yet, so please get in touch and we'll resolve it right away. The fastest path: email info@sayki.com and our team will send you a prepaid return label for a refund or exchange, typically within 24 hours. You can also start the return yourself at account.sayki.com under your order. Returns and exchanges are free within 15 days. We'd love the opportunity to get you into a pair that fits the way you want. -- The SAYKI Team
Lack of resolution and communication on…
Lack of resolution and communication on 2 lost packages out of money and no products it’s going on 2 weeks abd nothing
Almost a month since last reply and still no resolution really shameful when you said if will be resolved quickly it’s just pathetic
May 6, 2026
Reply from SAYKI
Hi there, thank you for bringing this to our attention, and we're sorry for the frustration this has caused. We can confirm that shipping insurance claims have been filed for both of your missing packages, and our customer care team has been in direct contact with you through info@sayki.com, including a phone call last Thursday to update you on the progress. Claims of this nature can take a little time to resolve on the carrier's side, but rest assured we are actively working on it and will see this through to a full resolution. If there is anything that hasn't reached you, please reply to our latest email or contact us at info@sayki.com and we'll make sure it's addressed right away. -- The SAYKI Team
Just Fabulous
Sayki’s fabulous overcoat delivers timeless elegance, impeccable craftsmanship, and exceptional warmth—a true five-star statement of style and quality.
April 21, 2026
Great customer service and high quality…
Great customer service and high quality products
March 14, 2026
Good quality Merchandise delivered fast and free of charge
Merchandise arrived at the store promptly. Notification was sent to me timely.
Articles I purchased are made of good quality material .
Going to the store is a bit of trip for me: average of 1 and 1/2 hour by public transportation. I wish there was a store here on Staten Island.
January 13, 2026
Everything I asked for was taken care of
November 13, 2025
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