State Bank of India Reviews 

496
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, most reviewers were let down by their experience overall. Customers frequently complained about unhelpful staff members who showed poor behavior, wasted valuable time, and displayed a complete lack of professionalism during branch visits. People also mentioned frustrating technical problems with the online banking platform, recurring server errors, and severely delayed transactions that caused major daily inconveniences. Though some customers encountered major difficulties, certain reviewers were happy with helpful branch managers and polite staff members who provided good assistance. Consumers deeply appreciated the prompt service and professional support received from dedicated employees during their recent branch visits.

What people talk about most

Staff

Customers consistently note negative experiences with staff, describing them as extremely rude,... See more

Service

Reviewers mention negative feedback about service, expressing extreme frustration and dissatisfaction with... See more

Customer service

Users describe negative interactions with customer service, noting that representatives are often... See more

Payment

Customers consistently express deep frustration and dissatisfaction with payment processing issues. Consumers... See more

Website

Reviewers highlight negative aspects of the website, expressing widespread frustration with its broken... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Totally disgusting service. Don't take a chance. Go with other banking network. From top to bottom all just taking salary because it's a part of indian government system, have permanent Job do... See more

Rated 1 out of 5 stars

Absolutely worst service ever! SBI Bank is a complete disaster. It looks like only ONE person is working while everyone else is just sitting around doing nothing. The service is painfully slow, staff... See more

Rated 1 out of 5 stars

I have tried to contact support multiple times and nothing. The issue is that I am receiving multiple emails from them about payments, deposits, withdrawals made by someone named Mr. MOIDY. I think it... See more

Rated 1 out of 5 stars

Govt should close public sector banks like SBI which is a huge liability on country. The so called Sarkari banks have no sense, no functioning, no customer support, crippled IT systems with incorrect... See more


Company details

  1. Bank
  2. Financial Institution

Information provided by various external sources

Official SBI. Product|Service updates & tips. Disclaimer: SBI shall bear no responsibility for confidentiality of information shared with SBI through Twitter.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

496 reviews

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1.4

All reviews

(496)

117 reviews in the last 12 months

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Rated 1 out of 5 stars

Very Poor service for NRI'S.

I am an NRI who came to India for a two-week vacation, and my experience with SBI was extremely frustrating.
While in India, I could not even withdraw cash from an ATM because transactions required an OTP, which was sent to my registered foreign mobile number—but the OTP never arrived. I also could not set up UPI, leaving me dependent on my physical debit card for shopping.
I visited the branch for assistance, but that was no help either. Every solution they tried eventually required the same OTP, which I simply never received.
For NRIs visiting India temporarily, this is a serious practical problem. Banking should not become a major inconvenience simply because the customer uses a foreign mobile number.
My advice to NRIs: think twice before relying on SBI while visiting India. In my experience, it was an extremely frustrating and unprofessional experience.
Once in a while you get OTP. But will be too late and you will be timed out.

August 18, 2026
Unprompted review
Rated 2 out of 5 stars

Website Is Almost Always Down

The website is down far too often. It’s extremely frustrating when I need to access online banking and the website simply doesn’t load or keeps showing errors. A bank’s website should be reliable and available when customers need it. This really needs to be improved.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Even 1 star is more for this shitty…

Even 1 star is more for this shitty bank,the managers are more shitty,they don't even care about the procedures of the banks and doesn't take action if anyone's bank has been freezed,there are more than 5 cases in a bank of my district where the accounts of customers hasn't been unfreeze,it's been more than 3 months
Recently a manager has been changed even though the ex manager knew the procedure he didn't file a complaint and the new manager doesn't even know
What the heck is RBI doing what if the person has the payment his/her daily expenses are u gonna care about that?I would recommend this bank service as -ve 10

August 3, 2026
Unprompted review
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Rated 1 out of 5 stars

SBI's broken website and app

SBI's broken, faulty website, not even working, I am registering for activation code through debit card option, not even proceeding, yono app only work if you will visit branch, how will I do net banking. SBI making us live in 1900. And this is one of the top bank in India. Hatsoff salute 🫡. Win website you have.

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

I am unable to log in because the OTP…

I am unable to log in because the OTP is not being delivered to my registered mobile number/email. I have tried multiple times, but the OTP never arrives, making the website unusable. Please investigate this issue and improve the reliability of the OTP service. This is causing significant inconvenience and preventing access to banking services. It is a bogus website.

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

SBI District of Columbia

SBI District of Columbia, Hijacked my funds from an Investment Platform that I was withdrawing funds from. And open up a checking account in my name without my permission, consent &/or authorization. And they have been Extorting me for funds to get access to my funds in which they are holding hostage. They function like they're a India Mafia in Washington DC. Stay away from them

July 20, 2026
Unprompted review
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Rated 1 out of 5 stars

SBI YONO is worst product

SBI YONO is worst product. SBI software team does the worst job. they dont test there online platforms properly and release to customers. The platforms want to send an OTP for login and OTPs dont generate

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

The Manager of SBI Undri Branch Pune

The Manager of SBI Undri Branch Pune, is extremely rude and unprofessional. He has openly stated that THE BANK DOES NOT RUN ON HUMANITY GROUNDS. My mother is bed ridden, but this bank forced me to bring my mother to the bank. I had to get her with her catheter and urine bag. We are not able to withdraw money as there is a technical error at the bank's end. All that the Manager says is that he cannot do anything. This bank is pathetic.

July 18, 2026
Unprompted review
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Rated 1 out of 5 stars

I wanna apply for a credit card

I wanna apply for a credit card, I keep calling the customer care, both in the payed and toll free numbers. Nobody ever picks up and they never call back. The AI programme just takes your details and tells that they’ll call back. They never do.

July 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Worst banking experience by the Fort…

Worst banking experience by the Fort chowk ( qilla chowk ) branch patiala. The chief manager , the manager and a front line executive , they are so unprofessional, so rude , so unkind to customers .. All that they are doing is giving a bad name to a brand as big as SBI .

June 26, 2026
Unprompted review

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